A Holiday Gift Idea from Voxeo

I’ve been exploring less expensive Android gadgetry lately in my search for a capable but not overly glitzy e-book reader. My experience with Velocity Micro’s Cruz Reader, which I have previously documented, was not a positive one. I’ve now turned my attention to a Rockchip-powered Android tablet from Yixin, a Chinese electronics and toy manufacturer. I’m hoping to have one in my possession shortly.

The gadget gift giving season is upon us. And no doubt in the coming weeks many Android tablets will be wrapped up and adorned with ribbons and bows. But are there other creative ideas out there, possibly free, that could put a smile on a young child’s face?

I don’t normally turn to Voxeo in these matters, but I came across a neat suggestion in their blog for turning their Tropo multi-media development environment into a joy machine.Continue reading

Brand X and Information Cooties

With pre-election talk of new telecom laws and in the aftermath of the Comcast decision, I was hoping to not revisit the spooky crypt containing moldy Supreme Court decisions and worm-eaten FCC regulatory rulings for a few months. But I was dragged back into this basement last week, when I received an email about a new study commissioned by “Broadband For America.”

BfA is “dedicated to making broadband available to all Americans” and counts former FCC commissioner Michael Powell as an honorary co-chairman. There’s not much else about the organization on their web site, besides a list of, ahem, grass-roots organizations that make up its membership. You can read more about BfA in the reference section.

Written by University of Pennsylvania law professor, Christopher Yoo, “Reclassifying Broadband as a Title II Telecommunications Service” takes the view that because the FCC’s third-way approach is in contradiction of statutes, rulings, Supreme Court decisions, and plain common sense that it can not possibly pass legal muster..Continue reading

OnSIP’s Free Click-to-Call Plugin

I was about ready to launch into a new assignment for a client when some news concerning OnSIP, the cloud-based PBX service, attracted my wandering attention. The folks at Junction Networks have just introduced an OnSIP browser plugin for Firefox and Chrome that lets you perform a click-to-call. While this new feature is not technically very sexy, it is a big deal for the small businesses that are the likely customers of OnSIP’s virtual PBX.

Once upon a time, SMBs were practically indentured to their hardware vendors, who made them pay (and still do) for every little feature. This free click-to-call function from OnSIP is typically classified by enterprise PBX makers under a marketing-speak category called Unified Communications or Desktop Telephony. Having tried a few of these types of apps, I can attest that they were difficult to configure and even more painful  to use.

I was able to install the OnSIP plugin on my MacBook Pro in under a minute, and then launched an X-Lite softphone to act as my virtual endpoint.

I achieved Unified Communications with little effort and no expense.Continue reading

Microsoft’s Solution to Cyber Attacks: PC Health Certificates

Quarantine officers on our flight

If you haven’t already, please read Seymour Hersh’s insightful and non-alarmist New Yorker article on cyber security in the context of the recent Stuxnet virus and China’s growing hack capabilities.

The Hersh piece contains a very simple solution to safeguard our nation’s IT against government or mere freelance hackers: mandatory encryption of all commercial and civil Internet communications.

While this broad approach is attractive in principle, cost and inconvenience make this less than desirable. And there’s also opposition from the same government intelligence agencies responsible for protecting us against cyber attacks in the first place: they wouldn’t be able to eavesdrop as easily.

Though perhaps not the most credible candidate, Microsoft has offered its own proposal, an idea that has proved useful in managing infectious diseases: PC health certificates.Continue reading

FCC Reminds Fox,CableVision of its Obligations

On Friday, the FCC sent out a letter to Fox and Cablevision requesting both to state how they  are meeting their statutory obligations ( “to negotiate in good faith”) over their current retransmission dispute.  As Yankee fans are painfully aware, Cablevision and Fox had an agreement that expired on October 15 to carry WNYW, WWOR, and WTXF channels. Cablevision pulled its rebroadcasting of local MY 9 and Fox 5 television, which carries the Yankee games in the New York area, in a disagreement over its payments to Fox.

You can read the full letter after the jump.

It is powerful thing to see the public interest that’s written into the telecom laws being asserted with these two combatants. As a  former coworker of mine would sometimes remind us  during contentious meetings: where’s the customer’s voice in all this?Continue reading

Voxeo’s Phono: Instant Softphone Using Javascript

Yesterday at the jQuery Conference held in Boston, Voxeo announced its new plugin that “turns any web browser into a multi-channel communications platform.” Called Phono (rhymes with Tropo), this is a pure client-side solution that is simple enough to implement: just a few lines of HTML and you have a working softphone embedded in a browser page.

I repeat: this is a client-side solution that, unlike Tropo and Twilio, doesn’t involve any server-side complexities. Voxeo’s cloud does all the communications control!

I suspect at more than a few startups next week, the words “Phono” and “Voxeo” will be found scribbled on whiteboards.

There are other tantalizing things about the announcement. More on page two.Continue reading

Cisco’s umi: Not for mi

Cisco’s marketing department has continued their cuddly product naming  with the announcement of umi (pronounced you-me) last week. It’s basically Skype or in Cisco-speak, “telepresense,” for regular folks.

And by regular folks they mean TV-watchers with an Internet connection but without a laptop and video camera.  I’m sure Cisco business development crunched the numbers and decided there’s a ton of money selling  $600 set top boxes with a $24.99 monthly charge to this segment.

The other perpetrators involved in this scheme include BestBuy, which will sell the gear, and Verizon, which plans to resell the service to its Fios customers.Continue reading

Scientific American: US Broadband is Awful

Holy Heisenberg! Scientific American, the magazine better known for writing about dark holes and gene splicing, has editorialized earlier this month on the state of US broadband. While SA has in recent years taken on more topical subject matter, there opinionating on broadband was a bit of a surprise to this long-time reader.

Referring to a study from Harvard’s Berkman Center—I believe it’s the “Next-Generation Connectivity” report, which we’ve written about—and no doubt informed by pretty impressive advisers (over 140 Nobel laureates have written for SA), the editors point out the sorry state of US broadband.Continue reading

Mapping Fun with FCC Data

I wanted to get this post out before we close up shop for a small business-related trip. We’re taking off to study social networking issues in a beloved southern European country noted for its incredible contributions to art, culture,  food, and civilization as we know it. We’ll be back on October 10.

To the matter at hand … mapping FCC competitive data. I had been looking for a better way to show and share this regulatory agency’s “477” records on ISP competition. I then discovered the potent Google Maps Data APIs, which let you send and receive geo data as a feed. With access to the feed and using Google mapping software, data can be viewed, analyzed, and even updated by large distributed groups.  It’s really an amazing tool.

So with a little bit of effort I loaded competitive ISP data for suburban NJ into a shared Google Map. I’ve conveniently embedded it into this post.Continue reading

Avaya Flare: Can Android Enterprise Tablets Thrive?

As expected,  Avaya announced yesterday that its “chameleon” video device is in fact … a tablet computer. And not surprisingly it runs  Android OS (2.1 for the record). It is larger than Cisco’s previously announced Cius (11.6″ versus 7″). Both share a 1.6 GHz Intel Atom processors. I can go on, but for a rundown of the specs, see Network World‘s nice comparison table.

The hardware and OS are just the stage and props for the real act: the “Flare Experience,” which is Avaya’s voice, video, and data collaboration extravaganza. And based on the slickly prepared video presentation I saw, it is a nicely designed app that makes unified communications—as it’s called in the enterprise world—a working reality. An “A” to Avaya on this effort.

I didn’t see a live demo of Flare in the hands of a reviewer, so it’s hard to know what this is really like. Keep in mind that Android’s Froyo (their latest release) is, in the words of Google’s director of mobile products Hugo Barra, “not optimized for tablet use.”

Another fact to consider: The Flare is priced— for now anyway—at somewhere between $1500 – $2000. Cisco’s Cius is pegged at around $1000.Continue reading

1 Gbps in Chattanooga

I practically did a spit take while drinking my coffee this morning and reading The New York Times story about a municipal broadband project in Tennessee.  I learned that  Chattanooga’s  community owned power provider, EPB, has plans to offer up to 1 Gigabit per second  to its fiber-to-the-home subscribers by the end of the year. True, that can cost you almost $350 per year (lower if you bundle in voice and video).

I checked some of the pricing of their various service bundles—a classic triple-play of voice, video, and data—on the EPB website, and the packages are quite competitive: 30 Mbps data, enhanced video, and voice for $111.

This is a big win for non-profit fiber projects nationwide. And possibly a leading candidate for winning Google’s Fiber for Communities contest to build and test an  ultra-high speed network.

By the way, it appears that Comcast was at one point the sole  broadband and cable video provider for Chattanooga.Continue reading

Say It Ain’t So Joe Nocera

The New York Times indispensable business reporter, Joe Nocera, slipped in a story about net neutrality just before the long holiday weekend.  The normally dependable Nocera—he’s been completely vigilant in his reporting on the financial crisis—really lost his way in his “Struggle For What We Already Have.”

Maybe his Labor Day celebration started a little earlier or our unusually cool late summer weather in the NYC-metro area put him into a more generous state of mind.  For whatever reason, his reading of Google’s recent net neutrality proposal as completely benign is not worthy of his reporting.

He got a few things really wrong. One, there was no mention of Google-Verizon’s Advanced Services— the private Internet. Two, the language for non-discrimination in the Voozle contrivance was intentionally weakly worded, and this was not, as he implied, an issue only for the idealistically pure. Three, cable television is not really the model for the Internet, and, um, there actually is non-discrimination language in the relevant Title VI statutes, forced on the cable providers by angry consumers and content providers.

I guess Nocera got me a little upset.  Continue reading

NSF Funds a NeuroPhone

Here I’ve been getting excited about  new user interface niceties such as voice rec in Windows Phone 7 and Android, while completely missing the bigger picture. The National Science Foundation has announced it will be funding a NeuroPhone, “the first Brain-Mobile Interface (BMI).”   This “high risk, exploratory research,” to be conducted at Dartmouth College, involves developing a consumer-level wireless EEG (electroencephalography) headset to interface with a mobile device.  From what I can decipher from the proposal abstract, they will study ways to digitize and interpret brain wave activity.

Does this mean in the future I’ll be able to directly think my emails, SMS, and tweets to a super smart phone?  (Hat tip to Nick Carr.)Continue reading

Gmail Voice: Big Deal. No, Really, It Is a Big Deal!

For Skype customers and just about anyone else who’s every typed phone numbers into a virtual dial pad, Gmail video and voice chat, even with its new ability to make free calls to cell and landlines, may warrant a big whoop. I had the dubious pleasure of retrieving voice mail through my email at some point in the late 1990s, so some of this telephony novelty has worn thin.

The biggest difference between the ancient branches on the email-voice evolutionary tree and the latest VoIP creations from Google, Skype and others is the Web and mobile calling, coupled with improved codecs. In other words, the overall technology has evolved in steps, not with a giant leap forward. It is slowly but surely achieving greatness.

There are already tens of million of existing Gmail users to talk and video chat with in direct computer-to-computer fashion. Google’s announcement last week to unite Google Voice (the service that rings all your phones) with Gmail and to throw in free outbound calls will probably add millions more. Most significantly, this service, is or will soon be available on Android phones as well.

Over the weekend, I tried Gmail’s existing video chat and made a free landline call. Conclusion: the new and improved Gmail service is a big deal for a number of reasons.Continue reading

OnSIP and PhoneTag

I decided to take a break from watching Google-zilla’s next move. Yes, the search monster has some interesting news today with Voice Actions for Android.  Terrific.  But there are also capable speech rec apps outside their orbit, in the competitive world of  what the FCC calls information services.

Last month I tried the  OnSIP cloud-based PBX. This startup has since partnered with PhoneTag to provide transcriptions of voicemail. I’ve known about the PhoneTag service when it had the eponymous designation of the corporate owner, Simulscribe. Good move on their part with this name change.

PhoneTag has taken the approach of supplementing its algorithms with crowdsourced workers who copy edit the harder-to-transcribe sessions.

It takes a few clicks to set this up, and before you could say “net neutrality” I was able to email  .WAV files from my OnSIP virtual PBX voicemail to the PhoneTag service.   The results are quite good.Continue reading

"Sergey, I am your father"

Is this what Verizon CEO Ivan Seidenberg metaphorically whispered into the Google founder’s ear?  I’m still reeling from the Google-Verizon non-aggression pact and what it will mean for a  competitive and open Internet.  Some have pointed out that the proposal is merely a regurgitation  of the FCC’s six freedoms for an open Internet.

True, but up to a point.Continue reading

Meet Our New Regulators: Verizon and Google

So there wasn’t an agreement between Google and Verizon, as reported by The New York Times, on price tiers. Instead the two companies released a modest proposal and legislative framework for an open Internet.  I like the boldness of their end-run around that puny regulatory agency, the FCC, by directing their demands, oops I mean request, to Congress.

Google-Verizon has more advice for the FCC after the jump.Continue reading

AT&T Charged with Slamming

Ars Technica reported a few months ago that the practice of slamming still lives on. Slamming involves the deceptive switching of a customer’s voice carrier. It is one of those minor protections spelled out in Title II of the Communications Act.

By the way, the specific rule is covered in  section 201 ( “any such charge, practice, classification, or regulation that is unjust or unreasonable is declared to be unlawful” ) and is one of  the six sections that will be applied to cable broadband providers in the FCC’s novel third way approach.

So it is disturbing to read that AT&T was caught  slamming customers in Illinois. On Friday, the FCC granted a complaint against AT&T for switching a customer of Unitel Communications without first receiving authorization.Continue reading

FCC: 14 Million Americans Without Adequate Broadband

On Tuesday, the FCC released its sixth annual report, as required by law, on the state of US broadband. Their conclusion:”… broadband deployment to all Americans is not reasonable and timely.”  This differs from the five preceding reports.

The reason for this agency’s change of mind?  The FCC decided— justifiably— to set the benchmark for high-speed Internet access from a piddling 200 Kbps to a somewhat more meaningful 4 Mbps for downloads and 1 Mbps for uploads.Continue reading

Afternoon in NYC with Galaxy, iPhone, and Droid

Why not see three of the newest smartphones during a hot Saturday in NYC?  Since the  Apple store on Upper Broadway is a five-minute walk from where the Samsung Galaxy S was receiving visitors in the Time Warner building,  we could hop from one air-conditioned venue to another without getting broiled.  Along the way we could also check out the Motorola Droid X at a cell phone shack.

It seemed like a good idea when my friend, let’s call him Dr. Smartphone, suggested it to me this past weekend.  He was anxious to see how Galaxy’s 4” super AMOLED 800×400 display performed, and I had yet to gaze upon the iPhone 4.  Continue reading