Twilio’s OpenVBX: Open Source Attendant

I downloaded OpenVBX, Twilio’s bendable, programmable cloud-based unified communications platform, tried out a few call control flows, and then drifted off into a reverie about telecom start-ups before the dot.com crash.

When the CLECs and ASPs first came on the scene in the 90s, they were offering hosted personal attendants (or assistants)—which was the term used before “Google Voice-like”—that allowed subscribers to configure find-me/follow me schedules for cell, home, and office numbers,  set up voicemail notifications, and craft simple IVR menus. They would often  throw in  speech rec, and support virtual presence through local phone numbers.

Maybe $30 per month, with a cap on minutes. These personal auto attendants were  tasty telecom appetizers and considering what was available from incumbents at the time, practically disruptive.Continue reading

Tropo Puts Unified Communications in the Cloud

About a year ago, VoiceXML pioneer Voxeo started a cloud-based unified communications service called Tropo.  It’s a tempting free development environment in which you craft unified communications apps in your favorite web programming language without having to wade too deeply into VoXML tags and voice grammars. The words “free”, “development environment”, and “VoiceXML” struck the right note with me.Continue reading

A Little More Fun With Twilio

I’m been trying to keep up with multiple stories (Sprint-Clearwire “4G”,  Harbinger Capital’s nationwide LTE network , iPad) while running around tending other assignments.  No, I don’t have much of a smartphone,  more of a Bronze-age artifact that came with my Verizon plan.  So how do I monitor my RSS feeds  using my basic cell phone when I’m away from desk?

My only requirement was that I won’t compromise my core philosophy of  applying minimal programming effort to the task at hand. I’m thankful to be living in the right era to help me stay true to my beliefs: they’re so many great software components and productivity  tools available that it’s possible to glue together off-the-shelf parts to produce a useful digital time-saver with minimal perspiration.

As you know from a previous post, I’m excited about Twilio’s VoiceXML-lite hosting service. I will also reveal for the first time my love for a visual-oriented RSS mashup tool from Yahoo, called Pipes.

I just needed to glue a simple Pipes workflow to a little bit of PHP that calls Twilio’s SMS service and I’d have a poor man’s news notifier. Continue reading