Taking a break from a hard-to-start assignment, I scanned my Google Reader looking for a diversion.
And then this improbable subject line appeared: “Federal Agencies to Improve Customer Service”.
We’re no longer citizens, I thought for a second, but customers in USA, Inc.
Reading what was a press release from a call center company, I learned that in an Executive Order from President Obama—that would be “Streamlining Service Delivery and Improving Customer Service”—US agencies are charged with using best practices from the private sector to improve interactions with the citizenry.
Holy Biden!Continue reading